Returns & Exchanges

At QUARTERPAST UK, we want you to be completely satisfied with our premium drink concentrates; however, due to the perishable nature of our products, we can only accept returns on items that are damaged or incorrect. If your order arrives in less than perfect condition, please contact us within 14 days for a full refund or replacement.

1

Contact Support

Email our customer service team at [email protected] with your order number and a brief explanation of the issue.

2

Provide Evidence

For items damaged during transit or faulty goods, please attach clear photographs of the packaging and the product labels.

3

Await Authorization

Our team will review your request within 48 hours and provide instructions on whether the item needs to be returned to our warehouse.

4

Receive Refund

Once approved, your refund will be processed automatically to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing